Patient Charter

Chapelfield Medical Centre is committed to giving you the best possible service. This will be achieved by working together.

As a patient of this Practice you can expect:

  • To be treated as an individual in a friendly, courteous and helpful manner
  • Your rights to privacy and confidentiality to be respected – if you would like to speak confidentially to a receptionist please advise on arrival
  • A clear explanation of your care and treatment
  • Information on services offered by the Practice to be available in the Practice Leaflet
  • We aim that you will wait no longer than 30 minutes for your booked appointment and to be given a reason for any delay. Your patience is appreciated as some problems take longer to sort out than others, resulting in some patients unexpectedly needing a longer appointment than anticipated
  • Repeat prescriptions ordered before 6PM to be available for collection in 2 working days
  • Any unresolved complaint to be addressed in accordance with the Surgery’s complaints procedure

You can help us by:

  • Taking responsibility for your own health – eating a balanced diet, taking regular exercise, etc
  • Keeping appointments with the Practice and hospital, or cancelling in good time – remember: your appointment could be used for someone else
  • Requesting home and out of hours visits only when absolutely necessary. The Doctor can see several patients in the time it takes to do a home visit
  • Always informing the Practice of any changes to name, address and telephone number – it is essential that we can contact you
  • Treating the Practice Team with courtesy and respect
  • Taking responsibility for your children’s behaviour whilst on the premises, ensuring their safety and giving regard to other patients’ expectations of a tidy, calm and quiet atmosphere

We welcome your comments regarding any aspect of the service, as we continually look to maintain and improve the service we provide.